Job Description

We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

n

n

Responsibilities

n

n
Respond to customer inquiries via phone, email, chat, and SMS
n
Resolve delivery, shipment, and service-related issues promptly
n
Coordinate with Operations, Dispatch, and Driver teams
n
Track and update support tickets until resolution
n
Escalate critical issues to the appropriate teams
n
Maintain accurate customer records and interaction logs
n
Meet service level agreements (SLAs) and quality standards
n




Identify prospects to improve customer experience and processes
n

n

Requirements

n

n
1–3 years of experience in US customer support, customer service, or call center operations is Mandatory
n
Excellent verbal and written English communication skills
n
Solid problem-solving and multitasking abilities
n
Comfortable using CRM and customer support tools
n
Proficiency in Microsoft Office or Google Workspace
n
Willingness to work rotational shifts, including US business hours
n

n

n

Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive Bengaluru
🏢 Phox Health
📍 Bengaluru