23 Aug
|
Acme Services
|
Pune
23 Aug
Acme Services
Pune
Job Description
Hiring for Trainer for Seller Support Team for leading BPO
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CTC: Upto 8 LPA
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Location: Pune
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Roles and Responsibilities
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Training Delivery: Conduct comprehensive Current Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
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Throughput & Quality: Own the training batch Throughput and ensure recent hires transition successfully into production meeting baseline metrics.
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Content Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
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TNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.
📌 Customer Service Trainer Pune Division
🏢 Acme Services
📍 Pune