Job Description

Job Opening: Customer Solution Manager

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Location: Thane, Maharashtra

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Division: Pharmaceuticals

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Role Overview

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We are seeking a Customer Solution Manager to oversee order-to-bill operations, ensuring seamless service delivery and high customer satisfaction. This role involves managing escalations, driving process improvements, and collaborating with internal teams and external partners to deliver operational excellence.

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Key Responsibilities

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Manage order-to-bill (O2B) operations and resolve escalations (orders, pricing, claims, complaints).
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Monitor third-party vendor performance and drive corrective actions.
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Lead customer engagement initiatives and joint value creation projects.
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Recommend and implement process/technology improvements, including ERP (S4 HANA) projects.
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Collaborate with planning, logistics, and finance teams for operational synergy.
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Support audits and compliance requirements.
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Requirements

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Bachelor’s degree in business or related discipline.
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5–7 years’ experience in O2B, supply chain, or finance operations.
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Solid knowledge of order-to-cash processes.
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Excellent stakeholder management and communication skills.
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Experience in healthcare/pharmaceuticals preferred.
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📌 Customer Solution Manager Mumbai
🏢 Domnic Lewis
📍 Mumbai