Job Description

We are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients.

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RESPONSIBILITIES:

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Manage a portfolio of High-Value Accounts and ensure consistent engagement.
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Develop a customer-first approach to understand client pain points and drive better support outcomes.
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Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
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Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.
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Ensure maximum feature adoption through hands-on learning and effective enablement.
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Support upselling and cross-selling opportunities by identifying additional product features, modules,



or services that benefit clients.
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Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.
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Demonstrate excellent interpersonal and communication skills in all interactions.
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Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.
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Maintain a transparent, professional, and informative communication style in all client interactions.
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Exhibit strong customer service skills and problem-solving ability.
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Utilize Excel for reporting, data analysis, and customer insights.
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SKILLS:

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Bachelor's degree in Management, Technology, or a related field is mandatory.
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Have a explicit, professional and informative communication style
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Valuable customer service skills
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Knowledge of Excel
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📌 Customer Success Intern Mumbai
🏢 Unicommerce
📍 Mumbai