Lead Project Manager – CCaaS Transformation / Genesys Migration

We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.

Key Responsibilities

- Lead end-to-end CCaaS Transformation and Genesys migration projects.
- Manage project planning, timelines, resources, dependencies, risks and issues.
- Drive cutover, migration, implementation and hypercare activities.
- Coordinate with multiple cross-functional and geographically distributed teams .
- Manage stakeholders, governance, reporting and senior management communication.
- Ensure successful delivery within agreed scope, timelines and quality.
- Drive transformation initiatives within a structured programme/project environment.

Must-Have Skills
- 4–5+ years of experience as a Project Manager / Project Lead .




- Solid Transformation Project Management experience.
- Hands-on CCaaS migration experience.
- Mandatory Genesys Migration experience.
- Experience in resource planning, risk mitigation, cutover and hypercare .
- Experience working in large global/enterprise organizations.
- Strong stakeholder and cross-functional team management skills.
- Good understanding of the Contact Centre domain .

Good to Have
- Genesys Cloud experience.
- Chatbot / Voicebot exposure.
- NLU, LLM / GenAI knowledge.
- Experience with RM Chat / WhatsApp .
- Customer Interaction (C&I;) domain experience.

Location: Mumbai/Pune/Hyderabad/Bangalore/Delhi Experience: 4–5+ Years

Role: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (Bangalore Urban)
🏢 Terra Technology Circle Consulting Private
📍 Bangalore Urban