Job Description

Company: Policybazaar

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Position: Subject Matter Expert (SME)

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Locations: Kolkata| Bhubaneshwar

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Experience: 3+ Years

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Notice Period: Immediate Joiners / Up to 15 Days

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Employment Type: Full time

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Job Summary -

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Policybazaar is looking for an experienced Subject Matter Expert (SME) to support and guide

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Customer Support/Sales teams by driving operational excellence, improving team productivity,

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and ensuring process compliance. The ideal candidate should possess robust analytical skills,

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team handling experience, and expertise in Advanced Excel.

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Key Responsibilities -

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Provide process guidance and floor support to Customer Support/Sales teams.

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Coach and mentor team members to improve productivity and performance.

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Monitor team performance and identify process improvement prospects.

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Prepare and maintain MIS reports, dashboards,



and performance trackers.

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Analyze operational metrics and share actionable insights.

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Coordinate with Operations, Training, and Quality teams to improve business

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performance.

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Ensure adherence to company processes and quality standards.

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Mandatory Requirements -

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Minimum 3+ years of relevant experience.

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Customer Support Team Handling experience is Mandatory.

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Hands-on experience managing Attrition, Shrinkage, Productivity, and Team

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Performance.

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Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP,

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INDEX-MATCH, MIS Reporting).

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Excellent analytical, communication, and stakeholder management skills.

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Regional Language is Mandatory:

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Graduation is Mandatory.

📌 Associate Team Lead Kolkata
🏢 Policybazaar.com
📍 Kolkata