Job Description

My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.

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Job Summary

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We are seeking a Customer Support Specialist to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.

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Key Responsibilities

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Handle customer inquiries through phone, WhatsApp, email, and chat.
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Guide customers through onboarding and service processes.
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Explain platform services, assessments, and report timelines.
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Follow up with prospective and existing customers.
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Resolve customer concerns professionally and efficiently.
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Maintain accurate customer records and communication logs.
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Coordinate with internal teams to ensure smooth service delivery.
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Collect customer feedback and help improve customer experience.
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Build positive relationships with customers and maintain high satisfaction levels.
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Requirements

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Bachelor's degree in any discipline.
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0–3 years of experience in customer support, customer service, telecalling, or client relations.
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Excellent communication skills in English and local languages.
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Comfortable working in a rapid-paced onsite environment.
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Experience in matrimony, counseling, relationship services, or wellness industries is a plus.
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Work Model

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Full-time onsite role.

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Based in North Bengaluru, Karnataka.

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Cooperative office environment with opportunities to work closely with cross-functional teams.

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Why Join Us?

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Become part of an exciting startup.

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Market-competitive salary and performance incentives.

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Collaborative and supportive office culture.

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Growth and learning opportunities.

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Purpose-driven team environment.

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Work Location: Onsite – North Bangalore

📌 Executive Customer Experience Bengaluru
🏢 My True Match (P
📍 Bengaluru