Job Description

Roles and Responsibilities:

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Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
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Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
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Conduct requirement gathering meetings and workshops.
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Understand business, operational and technical requirements.
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Translate client discussions into transparent functional documents for Product and Engineering teams.
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Understand configurable SaaS platforms and business workflows.
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Coordinate with Product, Tech, Operations, Analytics and Finance teams.
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Prepare implementation plans, project trackers, MOMs and action lists.
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Manage timelines, risks, dependencies and project execution.
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Drive UAT, testing, issue tracking and production launches.




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Identify prospects to improve processes and recommend better solutions.
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Experience Required:

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5–8 years of relevant experience.
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Experience managing enterprise clients and multiple large implementations.
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Comfortable interacting with senior client stakeholders.
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Able to independently drive large projects and mentor junior team members.
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Mandatory Skills

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Excellent Communication & Requirement Gathering
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Robust SaaS & Logical Thinking
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Strong Project Management Skills
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Detail Oriented
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Solution Oriented
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Right Attitude
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📌 Senior Client Servicing Manager Loyalty Bengaluru
🏢 BigCity Promotions
📍 Bengaluru