We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a solid background in BPO operations, team management, KPI monitoring /n Key Responsibilities: /n Lead and motivate the BPO team handling domestic e-commerce operations. /n Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction. /n Ensure adherence to process guidelines and company policies. /n Conduct regular team meetings, training sessions, and performance reviews. /n Manage escalations and ensure timely resolution of issues. /n Coordinate with other departments to streamline operations. /n Maintain high levels of team engagement and motivation. /n Support in process improvements and implementation of best practices. /n Oversee travel coordination and related customer inquiries as part of the process.



/n Required Skills &

Experience: /n Proven experience as a Team Leader in BP /n Strong understanding of KPI metrics and performance management. /n Excellent leadership, communication, and interpersonal skills. /n Ability to handle escalations and complex customer issues. /n Prior experience with travel-related processes is a plus. /n Proficiency in MS Office and BPO tools. /n Ability to work in a quick-paced, target-driven setting. /n Mandatory: /n /n
Minimum 5 years of work experience Should have worked in contact center background

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Minimum 2 years' experience as a Team leader preferred

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Graduation Mandatory

/n /n Location: Mohali /n CTC 4.2LPA

📌 Team Lead Sahibzada Ajit Singh Nagar
🏢 TP
📍 Sahibzada Ajit Singh Nagar