– Last Mile Officer (LMO)Job Title

Last Mile Officer (LMO)

Department

Last Mile Operations

Company

AVM Labs

Salary

₹3.00 LPA – ₹5.00 LPA

Job Summary

AVM Labs is looking for a responsible and performance-driven Last Mile Officer (LMO) to supervise last-mile sample pickup and transportation operations across assigned hubs, routes, and client locations.

The LMO will be responsible for team management, cold-chain compliance, PTAT performance, field service quality, client relationship management, route optimization, and LME performance.

The role requires solid field supervision, operational discipline, problem-solving ability, and the ability to manage a team of Last Mile Executives effectively.

Key ResponsibilitiesQuality & Cold-Chain Management

- Monitor and ensure 2°C–8°C cold-chain compliance from sample pickup to laboratory handover.
- Monitor daily PTAT dashboards across all LME routes.
- Ensure ≥95% PTAT compliance against the committed pickup-to-lab window.
- Conduct random chiller-box temperature checks at pickup and handover.
- Ensure gel packs are properly conditioned before routes begin.
- Take immediate corrective action for temperature excursions or cold-chain deviations.

LME Workforce Management
- Manage and reconcile the daily LME attendance roster.
- Plan leave and backup coverage.
- Monitor absenteeism and escalate repeated attendance issues.
- Conduct monthly/quarterly LME performance reviews.
- Identify skill gaps and conduct refresher training.
- Ensure planned reviews and training sessions are completed on schedule.

Field Service Excellence
- Monitor real-time tracking dashboards for pickup and delivery performance.
- Re-route or reassign LMEs when required to prevent delays.
- Maintain ≥95% on-time performance.
- Ensure LMEs follow AVM Labs uniform, ID, LME bag, chiller box, and hygiene standards.




- Monitor geo-fence compliance and maintain ≥95% visit adherence.

Client Relationship & Pickup Reliability
- Act as the first point of escalation for client complaints.
- Investigate complaints and implement corrective actions.
- Maintain a target of zero client complaints.
- Coordinate with collection centres and clients to minimise missed or failed pickups.
- Drive continuous improvement in successful pickup percentage.

Cost & Route Optimization
- Optimise routes and pickup clustering to reduce transportation costs.
- Reduce fuel/vehicle cost per sample without compromising TAT or cold-chain requirements.
- Monitor monthly Sample Transport Cost (STC) reports.
- Identify and implement cost-saving initiatives.

Key Performance Indicators
- PTAT: ≥95%
- Cold Chain: ≥95%
- LME Attendance: ≥99%
- Runner On-Time Performance: ≥95%
- Runner Hygiene & Grooming: 100%
- Client Complaints: 0
- Successful Pickups: Continuous improvement
- LME Performance Review & Training: 100% on schedule
- Sample Transport Cost: Continuous reduction
- Visit Adherence: ≥95%

Candidate Profile
- Strong field operations and team-management skills.
- Good communication and client-handling abilities.
- Strong problem-solving and decision-making skills.
- Ability to monitor multiple routes and field employees.
- Strong understanding of operational discipline and process compliance.
- Comfortable working in a fast-paced, field-oriented environment.
- Strong focus on sample quality, cold-chain compliance, TAT, and customer service.

Job Type Full-time | Field Operations | Supervisory Role

Location

As per AVM Labs operational requirement

How to Apply

Interested candidates can apply through Indeed or share their updated CV with the recruitment team.

AVM Labs – Last Mile Officer

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Last Mile Officer (Coimbatore)
🏢 AVM Labs
📍 Coimbatore