Dear Candidate, /n Please find the below . /n Role: Technical Support(International Voice Process) /n Location: Ambit IT Park, Ambattur, Chennai /n Shift Details - Night Shift (primarily US shift timings) /n Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview) /n Primary Responsibilities Include: /n /n
Respond promptly, courteously, and knowledgeably to technical support inquiries

/n
Provide top-tier support to all customers with a goal of first call resolution

/n
Educate customers on system installation/use, and assist in troubleshooting

/n
Utilize prior customer support experience to enable customer success and happiness

/n
Use problem-solving skills to solve customer issues and address concerns

/n
Outbound calls to current customers to address issues, when needed

/n /n Skillset /n /n
1+year experience in Technical Support or Customer Support Setting

/n




Proven success in a phone-based customer service or call center position

/n
Ability to understand and determine root causes to customer issues

/n
Comfortable with technology and ability to provide technical assistance for consumer electronics

/n
Strong work ethic and the drive to contribute to company goals

/n
Transparent and effective phone communication skills to ensure all customer issues are resolved

/n
Ability to work independently and in a team setting

/n
Ability to prioritize in a fast-paced setting and excellent time management skills

/n
Positive, can-do attitude and eager for continuous improvement

/n
Strong commitment to customer happiness and satisfaction

/n

📌 Technical Support Representative On Call Support Tirunelveli
🏢 Movate
📍 Tirunelveli