Job Description

We're Hiring | Customer Success Manager – Networking

n

We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.

n

Location: Hyderabad (Work from Office)

n

We're looking for specialists who have experience in:

n

Managing enterprise customer relationships in IT Infrastructure environment

n

Project Management, Service Delivery, or Customer Engagement

n

NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains

n

Driving customer onboarding, service adoption, renewals, and customer satisfaction

n

Conducting customer reviews, managing escalations, and collaborating with cross-functional teams

n

Working with enterprise customers and executive stakeholders





n

Preferred Background:

n

n
5–8 years of experience in Project Management, Service Delivery, or Customer Success
n
Experience with System Integrators (SI) or Managed Services organizations
n
Robust understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
n
Excellent communication and stakeholder management skills
n

n

If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.

n

n
Please share your updated resume or connect with me directly to know more about this prospect.
n

📌 Project Manager Hyderabad
🏢 SHI Solutions India
📍 Hyderabad