Job Description

RESPONSIBILITIES

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Manage a portfolio of High-Value Accounts and ensure consistent engagement.
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Develop a customer-first approach to understand client pain points and drive better support outcomes.
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Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
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Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.
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Ensure maximum feature adoption through hands-on learning and effective enablement.
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Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that perk clients.
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Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.




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Demonstrate excellent interpersonal and communication skills in all interactions.
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Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.
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REQUIREMENT:

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Minimum of 2+ years of relevant experience, preferably in a SaaS setting.
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A bachelor's degree is mandatory.
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Hands-on experience in customer success, account management, customer retention, churn management, and renewals.
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Ability to effectively handle escalations while ensuring a high level of customer satisfaction.
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Experience in upselling, cross-selling, and driving account growth will be an added advantage.
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📌 Customer Success Associate Kam Mumbai
🏢 Unicommerce
📍 Mumbai