L2 Patch Management / System Administrator

Job Summary

We are looking for an experienced L2 System Administrator with solid expertise in Patch Management, SCCM/SSCM, Microsoft Intune, Office 365 Administration, and Windows System Administration . The candidate will be responsible for analyzing, scheduling, deploying, monitoring, and troubleshooting patches across enterprise systems while ensuring system security and compliance.

Key ResponsibilitiesPatch Management

- Install and deploy Windows and application patches across servers, desktops, and laptops.
- Perform patch analysis to identify required, missing, failed, and security-critical patches.
- Review patch releases, security updates, and applicable KB articles.
- Prepare and maintain patch deployment schedules according to business requirements.
- Execute patch deployment during approved maintenance windows.
- Monitor patch deployment status and troubleshoot failed installations.
- Perform post-patch validation and ensure systems are operational.
- Prepare daily/weekly/monthly patch compliance and deployment reports.

SCCM / SSCM Administration
- Manage software and patch deployments using SCCM/SSCM .
- Create and manage device collections and deployment groups.
- Configure and monitor Software Update Groups (SUGs).
- Troubleshoot SCCM client health and deployment failures.
- Monitor compliance status and take corrective actions.
- Manage application/software deployment through SCCM.

Microsoft Intune Administration
- Manage Windows devices through Microsoft Intune .
- Configure and deploy applications, policies, configuration profiles, and security policies.
- Monitor device compliance and resolve non-compliance issues.




- Support Windows Autopilot and device enrollment activities.
- Troubleshoot Intune policy, application, and device deployment issues.

O365 Management & Administration
- Perform basic Microsoft 365 / Office 365 administration .
- Manage users, licenses, groups, and Microsoft 365 services.
- Troubleshoot Office 365 installation, update, and application-related issues.
- Support Outlook, Teams, OneDrive, and other Microsoft 365 applications.
- Monitor and resolve user/service-related incidents.

System Administration
- Provide L2 support for Windows desktop and server environments .
- Troubleshoot OS, software, performance, and system-related issues.
- Perform system health checks and preventive maintenance.
- Support incident, problem, and change management processes.
- Maintain system documentation and operational procedures.
- Coordinate with L3 teams and vendors for complex issues.

Required Skills
- Strong knowledge of Windows 10/11 and Windows Server .
- Hands-on experience with SCCM/SSCM .
- Hands-on experience with Microsoft Intune .
- Good understanding of Windows Patch Management .
- Knowledge of Microsoft 365 / Office 365 Administration .
- Understanding of Active Directory, Group Policy, DNS and DHCP.
- Knowledge of software/application deployment.
- Good troubleshooting and analytical skills.
- Understanding of ITIL, Incident, Change and Problem Management.

Experience 3–6 years of experience in System Administration, Patch Management, SCCM/Intune Administration, or End User Computing.

Qualification

- Graduate/Diploma in IT, Computer Science, or a related field.
- Microsoft certifications such as MD-102, AZ-800/AZ-801, or equivalent would be an advantage.

Key Performance Ar

📌 System Admin (Hyderabad)
🏢 CSK Information Technology
📍 Hyderabad