Role & responsibilities

Respond to the customer on App/Play Stores or on the email/Salesforce cases received via In-App feedback feature.

- Try to either provide resolution or guide it to appropriate team ASAP.
- Mobile Application Support o Identify, categorize, prioritize, route, track, and close the issues identified/received from

Play Store

App Store

Inbuilt review feature in Mobile App o Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issues o Support Marketing team in all current initiatives to enhance customer delight o Suggest and implement new tools for automating some of these tasks to enhance productivity
- To identify,



troubleshoot and solve incidents within SLA timelines o Log Analysis of the issues reported o Update tickets recent status and progress on ticketing tool o Raise a bug for issue in application functionality where a code fix might be needed o Triaging of

Mobile App issues on both Play Store & App Store

Web App issues

Platform(AWS) issues, in case required
- Service Mgmt. Reporting o Status Tracking & Reporting
- Continuous Service Improvement o Process Management & Improvement

Preferred candidate profile

Experience required between 2 to 5 Years only in same domain with excellent communication skills

Work Mode - Work From Office

Work Location - Noida

Working Days - 5 Days

Shift Timings - Night Shifts

Looking for Immediate joiner Only

Kindly share your resume on [email protected] or can call at (phone hidden)

Regards,

Bhawana

📌 Support Engineer (Noida)
🏢 R Systems International
📍 Noida