Role Overview

As a Key Account Manager, you will be responsible for managing key customer accounts, building strong business relationships, identifying growth opportunities, and ensuring high customer satisfaction.

The ideal candidate will have robust B2B account management and communication skills, a commercial mindset, and preferably an understanding of supply chain, logistics, transportation, or related industries.

Key Responsibilities

- Manage and build strong relationships with key enterprise/B2B customers.
- Act as the primary point of contact for assigned accounts.
- Understand customer business requirements and translate them into actionable solutions.
- Drive customer onboarding, engagement, retention, and overall account growth.
- Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
- Conduct regular customer reviews and track account performance, requirements, and satisfaction.
- Coordinate with Product, Operations, Technology, and Customer Success teams to resolve customer issues and deliver solutions.
- Monitor customer feedback and communicate insights internally to improve products and services.
- Prepare account plans, sales forecasts, business reviews, and regular account reports.
- Negotiate commercials, renewals, and contracts in coordination with leadership.
- Maintain accurate records of customer interactions, opportunities, and pipeline in the CRM.
- Develop a strong understanding of the logistics and supply chain challenges faced by customers.

Required Qualifications & Skills

- MBA is mandatory, preferably in Marketing, Sales, Operations, Supply Chain,



or a related specialization.
- 35 years of relevant experience in Key Account Management, Enterprise Sales, B2B Sales, Customer Success, or Business Development.
- Strong communication, presentation, negotiation, and relationship-management skills.
- Ability to manage multiple stakeholders and accounts simultaneously.
- Strong commercial and analytical mindset.
- Comfortable working with CRM systems, MS Excel/Google Sheets, and business presentations.
- Strong ownership and problem-solving attitude.
- Ability to work in a fast-paced, startup environment.
- Willingness to work from the Kolkata office.

Preferred Experience Candidates with experience in Supply Chain, Logistics, Transportation, Fleet Management, SaaS, Logistics Tech, B2B Technology, or Enterprise Solutions will be preferred.

Experience working with large enterprise customers and multiple decision-makers will be an added advantage.

What Were Looking For

We are looking for someone who is:

- Customer-centric and relationship-oriented
- Proactive and commercially driven
- Comfortable taking ownership of accounts end-to-end
- Strong at stakeholder management
- Data-driven and detail-oriented
- A strong communicator and negotiator
- Comfortable operating in a growing startup environment

Why Join Locatr.ai?

- Chance to work at the intersection of Technology, Logistics & Supply Chain
- Direct exposure to enterprise customers and business leaders
- High ownership and responsibility in a growing organization
- Opportunity to contribute to building and scaling a new-age logistics technology business

📌 Key Accounts Manager (Kolkata)
🏢 LocatR.Ai
📍 Kolkata