Job Description

Job Title: Customer Relationship Manager (CRM)

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Location: Pitampura, New Delhi

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Job Type: Full-time Work From Office

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At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.

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If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you.

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Key Responsibilities

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Handle customer queries across multiple channels including:

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Instagram DMs

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WhatsApp

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Emails

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Provide timely, professional, and empathetic customer support.

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Assist customers with order-related concerns and product queries.

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Manage returns and exchange requests end-to-end.

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Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.

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Maintain customer communication records and follow up where required.

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Ensure a high standard of customer satisfaction and brand experience.

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Identify recurring customer concerns and share actionable feedback with the team.

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What We’re Looking For

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Excellent written and verbal communication skills.

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Solid customer service and problem-solving abilities.

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Comfortable handling multiple conversations simultaneously.

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Organized and detail-oriented.

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Ability to work in a fast-paced environment.

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Prior experience in CRM / customer support / fashion or D2C brands is preferred (but not mandatory).

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Familiarity with Instagram, WhatsApp Business, email support tools, and basic spreadsheets is a plus.

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Why Join Us?

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Work closely with a growing fashion brand

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Energetic and collaborative work environment

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Chance to build meaningful customer relationships

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Learn and grow within brand operations and customer experience

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We’re looking for someone who can turn conversations into lasting customer relationships.

📌 Customer Relationship Management Manager New Delhi
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