Job Description

About the Role

n

We're looking for a agile Customer Support & Sales Agent to join our diagnostics team.

n

This is a blended role combining consultative sales with day-to-day customer support —

n

you'll pitch diagnostic and preventive health check-up packages while also handling

n

scheduling, follow-ups, and query resolution for existing customers.

n

n

Key Responsibilities

n

● Pitch and sell diagnostic/preventive health check-up packages to prospective customers

n

via calls and chat

n

● Handle inbound and outbound customer queries related to phlebotomy (home sample

n

collection) scheduling

n

● Follow up on test reports, resolve delays, and coordinate with lab/operations teams

n

● Manage high volumes of calls and chats daily while maintaining service quality

n

● Convert leads into confirmed bookings through persuasive, consultative selling

n

● Address customer concerns, objections, and complaints professionally

n

● Maintain accurate records of interactions, bookings,



and follow-ups in CRM

n

● Meet daily/monthly sales targets alongside support SLAs (response time, resolution

n

time, CSAT)

n

n

Requirements

n

● 1–2 years of experience in diagnostic/preventive health check-up sales or support.

n

● Proven ability to handle both sales and support simultaneously

n

● Solid verbal communication and convincing/negotiation skills

n

● Comfortable working in a rapid-paced, high-volume, target-driven environment

n

● Flexible to work rotational shifts

n

● Basic computer literacy; familiarity with CRM/ticketing tools is a plus

n

● Fluency in required languages Hindi, English.

n

Preferred Skills

n

● Prior experience in diagnostic labs, hospitals, or health-tech companies

n

● Ability to multitask between sales pitches and support resolution without dropping

n

quality

📌 Customer Support Executive Mumbai
🏢 Truemeds
📍 Mumbai