Job Description

Job Purpose

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To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

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Key Responsibilities:

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Manage Ocean Export operations across all branches in the assigned region.
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Ensure timely and accurate shipment execution, documentation, billing, and file closure.
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Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
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Drive process standardization, SOP compliance, and continuous improvement.
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Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
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Handle critical customer escalations and ensure timely resolution of service issues.
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Work closely with Sales and KAM teams to support customer retention and business growth.
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Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
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Provide regular operational MIS and performance updates to Senior Management.
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Cualifications & Experience:





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Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
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6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
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Solid knowledge of ocean export documentation and shipping processes.
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Valuable understanding of shipping lines, Incoterms, BL procedures, and export compliance.
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Prior experience in team handling and operational supervision is preferred.
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Core Competencies:

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Strong operational and problem-solving skills.
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Customer-focused approach.
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Team leadership and people-management skills.
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Excellent coordination and communication skills.
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Ability to work under pressure and manage multiple shipments simultaneously.
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Solid attention to detail and process orientation.
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Good working knowledge of MS Office and freight forwarding systems.
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📌 Deputy Manager Ocean Export Operations Mumbai
🏢 Savino Del Bene
📍 Mumbai