23 Aug
|
AM Infoweb
|
India
Job Description
Key Responsibilities
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• Lead, coach and mentor a team of Customer Support Executives.
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• Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
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• Conduct huddles, feedback sessions and performance reviews.
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• Handle customer escalations and ensure timely resolution.
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• Prepare daily/weekly MIS reports.
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• Coordinate with QA, Training, HR and Operations.
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• Build a positive, high-performance team culture. Eligibility
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• Minimum 1 year of on-paper Team Leader experience (Mandatory).
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• International BPO / International Voice background.
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• Graduation is Mandatory.
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• Excellent communication and people management skills.
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• Immediate joiners preferred.
📌 Team Lead Pune (India)
🏢 AM Infoweb
📍 India