Job Description

Company Overview:

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ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

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Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers.

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We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

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Description:

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Provide exceptional traveler care and customer service to our clients
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Accurately complete end to end International travel requirements for air, hotel,car, rail.
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Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
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Open to work in adaptable setting, roster off, weekend working, public holidays and festivals
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Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
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Excellent communication skills (Both Written and Verbal)
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Providing consultative multi-country routings for best fares and preferred carrier usage.
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Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
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Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
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Deliver expectations against individual and shared team key performance indicators
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Embrace the role of providing a superior consultative value to clients
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Should be team player and manage show alone if required
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Knowledge of corporate travel economics and travel technology/tools will be an added advantage
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Must Have:

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Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.
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Excellent communication skills (Both Written and Verbal)
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Adaptable working in rotational shifts that include night shifts.
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📌 Senior Associate Travel Support Bangalore Division (India)
🏢 ITILITE
📍 India