Job Description

RESPONSIBILITIES & DUTIES

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• Engage with assigned leads and promptly initiate contact through the auto dialer system.

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• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.

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• Build rapport, credibility and establish trust with leads through effective communication and active listening.

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• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.

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• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.

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• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

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BASIC ELIGIBILITY CRITERIA

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• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.

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• Min Graduation is required.

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• Previous experience working a 6-day work week.

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• Currently working in the capacity of an individual contributor.

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• Proven track record of meeting targets in the existing company. SKILLS

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• Excellent verbal communication skills with an emphasis on fluency in the English language.

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• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

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• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.

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• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

📌 Senior Admissions Counsellor Mumbai (India)
🏢 upGrad- Study Abroad
📍 India