Job Description

Job Role: NKAM (Insurance, BFSI, FinTech)

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Location: Mumbai

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Job Overview

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The National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs.

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The role focuses on driving adoption, retention, and revenue growth for DocOnline's healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction.

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Key Responsibilities

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Account Ownership & Relationship Management

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Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).
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Build solid connects with stakeholders across Product, Partnerships, and CXO levels.
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Act as the single point of contact for all account-related communication.
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Growth & Revenue Expansion

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Drive upsell/cross-sell of DocOnline's healthcare solutions.
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Identify prospects to expand coverage, user base, and product adoption.
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Deliver on revenue targets for assigned accounts.
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Client Engagement & Performance Management

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Ensure smooth onboarding and implementation of healthcare programs.
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Track utilization, engagement,



and partner-level KPIs.
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Conduct regular business reviews (MBRs/QBRs) with actionable insights.
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Cross-functional Coordination

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Work closely with Product, Medical, Ops, and CX teams to deliver partner success.
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Resolve escalations and ensure SLA adherence.
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Strategic Account Planning

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Build account plans focused on growth, retention, and long-term value.
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Provide market and client insights to improve offerings and positioning.
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Key Requirements

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Experience:

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10+ years in Key Account Management / Client Success in Insurance or BFSI.
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Experience managing enterprise partnerships.
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Skills:

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Solid stakeholder management and communication skills.
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Understanding of healthcare/insurance products and ecosystem.
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Data-driven approach to account growth and engagement.
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Education:

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Graduate (MBA preferred).
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Other Attributes

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High ownership and customer-first mindset.
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Proactive, structured, and execution-focused.
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📌 National Key Account Manager Mumbai
🏢 DocOnline
📍 Mumbai