Job Description

Overview:

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The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

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Responsibilities:

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The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

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Qualification / Experience:

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Graduate
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Aggregate scorecard for the last 06 months shouldn't be less than "B Grade"
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Should not be on PIP
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MS Office and valuable Reporting Skills
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Excellent Communication and Interpersonal Skills
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Teamwork, Discipline, and Time Management
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Desired:

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Solid Communication
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Analytical Skills
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Target Oriented
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Pressure Handling
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Must: Quality certifications like ISO 9001 & ISO 45001 ISO 27001, SOC 2, PCI DSS, and HIPAA.

📌 Compliance Supervisor Mumbai
🏢 Sembridge
📍 Mumbai