Job Description

Position: Customer Service Representative

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Location: Noida

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Experience: 1+ year in voice Healthcare customer service

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Joining: Immediate Joiners

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Preferred Shift: Rotational Shifts & Rotational Offs

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Transport: Both-side cab facility available as per hiring zone

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About the Role We are looking for customer-focused specialists to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

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Key Responsibilities

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Handle inbound/outbound customer calls related to healthcare services.
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Assist patients with scheduling, rescheduling, and cancelling medical appointments.
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Provide accurate information regarding appointments, healthcare services, and related queries.
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Understand customer requirements and provide appropriate assistance in a skilled and empathetic manner.
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Maintain accurate records of customer interactions and appointment details.
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Follow defined processes, quality standards, and compliance guidelines.
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Escalate complex or unresolved customer queries to the appropriate team.
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Ensure a positive customer experience while handling sensitive healthcare-related conversations.
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Requirements

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• Minimum 1 year of experience in a voice/calling/customer service process preferred.

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• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.

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• Excellent verbal communication skills in English/Hindi.

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• Positive listening and interpersonal skills.

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• Comfortable working in rotational shifts and rotational weekly offs.

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• Basic computer knowledge and ability to work on CRM/calling systems. • Candidates who can join immediately are preferred.

📌 Customer Service Representative Noida
🏢 BIG Language Solutions
📍 Noida