Description
Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
Works towards maximizing cash inflows & reducing bad debts.
Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
Timely updates of process changes in SOP’s
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Ensure fair methods are used to collect outstanding balance on the account Internal Candidates

Responsibilities

Collecting the outstanding receivables.

Resolving customer queries, need basis.

Handling Inbound and outbound calls

maintaining process quality parameters

Qualifications

Graduation.

📌 Sr Executive Collection Insurance Uttar Pradesh
🏢 EXL
📍 Uttar Pradesh