Job Description

Hi All,

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Please find the below job description,

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Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and creative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

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Position : L1 Technical Support

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Experience : 6 Months – 3 Years

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Job Location : Chennai – Ambit IT Park Primary

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Responsibilities Include:

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Respond promptly, courteously, and knowledgeably to technical support inquiries
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Provide top-tier support to all customers with a goal of first call resolution
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Educate customers on system installation/use, and assist in troubleshooting
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Utilize prior customer support experience to enable customer success and happiness
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Use problem-solving skills to solve customer issues and address concerns
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Outbound calls to current customers to address issues, when needed Skillset
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High school diploma or general education degree (GED);
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6 Months to 1 year experience in Technical Support or Customer Support Environment
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Proven success in a phone-based customer service or call center position
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Ability to understand and determine root causes to customer issues
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Comfortable with technology and ability to provide technical assistance for consumer electronics
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Strong work ethic and the drive to contribute to company goals
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Clear and effective phone communication skills to ensure all customer issues are resolved
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Ability to work independently and in a team setting
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Ability to prioritize in a rapid-paced setting and excellent time management skills
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Positive, can-do attitude and eager for continuous improvement
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Strong commitment to customer happiness and satisfaction
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📌 Network Technical Support Helpdesk Voice Tamil Nadu (India)
🏢 Movate
📍 India