Role & responsibilities

1. End User Support

- Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral-related issues.
- Assist users with Windows operating system issues and application problems.
- Provide remote and onsite support to users.

2. Desktop and Application Support

- Install, configure, and troubleshoot:

- Windows operating systems
- Microsoft Office 365 / MS Office applications
- Antivirus and endpoint security software

- Business applications

- VPN clients

- Remote desktop applications

3. Hardware Support

- Perform hardware troubleshooting for:

- Desktops and laptops
- RAM, HDD/SSD, power issues

- Printers and scanners





- Network adapters and peripherals
- Coordinate with vendors for hardware repair and replacement.

4. Network Troubleshooting

- Perform basic network troubleshooting:

- IP configuration

- DNS issues

- DHCP troubleshooting

- Ping and connectivity testing
- LAN/Wi-Fi issues

- VPN connectivity issues

5. IT Asset Management

- Maintain IT asset inventory records.
- Assist in hardware allocation and recovery.
- Track laptops, desktops, peripherals, and software licenses.
- Maintain asset documentation.

📌 It Resource Manager (Rajkot)
🏢 GTPL Hathway
📍 Rajkot