Responsibilities

Hardware and software support and installation

Collaborate with other IT groups for seeking resolution of reported issues

Administration, creation, and configuration of accounts in Active Directory

Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access

Patch Management and Software Deployment

Maintain IT Assets System and Software Inventory

Power Apps, Power Automate, and Share Point Flows

Provide high quality first level support and response to the end user

Complete all task in a timely manner to meet given SLAs

Track tickets status and ensure they are getting attention from other IT groups in timely matter

Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence

- Provide other job duties requested by manager on an as needed basis.

Qualifications/Requirements

University Degree

1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR





1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate:

Experience in using helpdesk ticketing system

Preferable candidates should be English language expert (Speak, Read and Write)

Office 365 and SharePoint experience

Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner

Exhibit valuable general computer knowledge in hardware, software, Networking, Microsoft, and other applications

Great knowledge of IT processes and willingness to constantly update knowledge

Individual contributor, able to work independently

- Inbuilt ability to multi-task, working on more than one issue simultaneously

Role: IT Support Engineer

Department: IT & Information Security

Employment Type: Contract

Role Category: IT Support

Education

UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

📌 IT Admin ServiceNow (Noida)
🏢 Shashwath Solution
📍 Noida