Job Description

Only Freshers can apply

n

Location: Wadgaonsheri, Pune

n

Shift Timings : Rotational Shifts and Week Offs

n

Process - US Banking and ATM Operations

n

Summary:

n

Our Call Center Agents are dynamic individuals that work in a rapid-paced workplace. Effective listening/transparent communication are key to receive and process client service requests and updates, along with inputting all information into service software templates.

n

As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

n

Essential Duties and Responsibilities include the following-

n
Accept and process emails/service requests/updates from clients or technicians via phone and/or email.

n
Accurately document call information in database.

n
Update customer with service status and call completion information.

n
Solicit client/customer feedback to improve customer service.

n




Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.

n
Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.

n
Assist Field Service Technicians with service tickets or other various workload issues.

n
Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging).

n
Communicate essential information to co-workers and other departments.

n
Coordinate with Field Service to provide timely updates to clients on open service calls.

n
Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients.

n
Stay current with emails, procedural updates, and call handling documentation.

n

Education:

n

n
Excellent communication skills
n
High school diploma or equivalent
n
Proficient in Microsoft applications: Windows, Word, Outlook, Excel
n

n

Regards,

n

HR Team

📌 Opening For Fresher Call Centre Agent/csr Pune
🏢 Advait Techserve
📍 Pune