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Manage all the client interactions and maximize the business through quality service being provided to the client.
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Ensuring high level of customer satisfaction.
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Ensuring quality service is provided to clients by following the organization standards.
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Issuing tickets as per the client requirements.
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Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
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Ensure client SLA's are met.
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Drive PLB carrier sales.
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Ensure all supports are uploaded in ibook
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Ensure Nil billing pendency.
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Extend support for submission by providing all correspondence mail.
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Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business
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Coordinating & negotiating with hotels and suppliers
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Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation