Job Description

Advance Planning & Scheduling – Operations Planning Associate

n

Location: Mumbai

n

Shift: Rotational

n

n

Job Purpose:

n

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

n

Key Accountabilities:

n

n
Support day-ahead roster construction (D-12) ensuring full operational coverage.
n
Assist in assigning relief staff based on skills, availability, and regulatory rules.
n
Support overtime, reduced overtime, and undertime tracking with proper documentation.
n
Monitor sick call notifications and support backfill actions within defined timelines.
n
Prepare mid-day and end-of-shift staffing and exception reports.
n
Ensure adherence to defined workflows, compliance standards,



and audit requirements.
n
Maintain accurate records in Staff Admin, Excel, and related planning tools.
n

n

Skills & Knowledge:

n

n
Graduate / Undergraduate with solid MS Excel skills.
n
High attention to detail and ability to work in time-sensitive environments.
n
Comfortable with outbound and inbound operational calling in a time-sensitive setting.
n
Transparent spoken English with ability to communicate confidently and professionally on calls.
n
Ability to follow defined workflows, compliance, and data security standards.
n
Prior exposure to workforce planning, scheduling, or airline operations preferred.
n

n

n

To apply for this job kindly register on below mentioned link:

n

📌 Excel & Voice Process Hirings Mumbai
🏢 WNS
📍 Mumbai