Job Description

ABOUT THE ROLE

Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture.

Reporting to the Manager, Cybersecurity, you'll be a hands-on technical security advisor: fielding customer questions, responding to RFPs and security questionnaires, and partnering with Security Engineering and Product Engineering to translate technical security detail into explicit, customer-ready answers. This is an execution-focused role within a growing team — you'll work inside the playbooks, templates, and systems the team builds, sharpening them through direct customer contact.

WHAT YOU'LL DO
Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.
Own the customer security dialogue. Respond to cybersecurity questionnaires,



RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.
Be the single point of contact for cloud security asks. Work closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions.
Create reusable security collateral. Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks.
Review contracts with a security lens. Perform contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role.
Coach and upskill the team. Support existing team members in strengthening their technical security knowledge.
Work across time zones. Align to different regions/shifts as needed, given the breadth of time zones Freshworks' customers span.

📌 Senior Analyst Cybersecurity Chennai
🏢 FreshWorks
📍 Chennai