Job Description

Role- Client Success Partner

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Experience - 4 to 7 Years

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Budget - 8 LPA

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Notice Period - Immediate to 30 Days

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Location- Mumbai. (Ghatkoper) (only Mumbai candidates can apply.)

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Only apply Digital agency candidates.

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Roles & Responsibilities -

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● Act as the primary point of contact for assigned client accounts

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● Manage day-to-day client communication, follow-ups, and relationship management

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● Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution

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● Ensure campaigns and deliverables are completed within agreed timelines and quality expectations

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● Conduct regular client review meetings and maintain clear communication on progress and deliverables

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● Understand client objectives and ensure execution aligns with business goals

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● Track project timelines, approvals, dependencies, and pending actions across teams

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● Support strategy discussions, campaign planning, and client presentations

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● Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders

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● Identify client concerns proactively and ensure quick resolution through coordination with teams

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● Build solid long-term client relationships and contribute to account growth opportunities

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● Ensure high levels of client satisfaction, accountability, and

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delivery ownership Our detailed job task role is listed here. For any candidate, expecting

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to be interviewed, reading through this is mandatory for an interview

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Key Success Metrics

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● Client retention and satisfaction levels

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● Timely delivery of projects and campaigns

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● Reduction in communication gaps and execution delays

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● Strong coordination across internal teams and stakeholders

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● Account growth through relationship building and proactive servicing

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● Accuracy and quality in reporting, presentations, and communication

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Key Skills

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● Strong client servicing and stakeholder management skills

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● Excellent verbal and written communication skills

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● Strong coordination and follow-up capabilities

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● Ability to manage multiple accounts and priorities simultaneously

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● Good understanding of digital marketing, branding, and campaign workflows

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● Robust PowerPoint and Excel skills

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● Problem-solving mindset with high ownership

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● Ability to work in a fast-paced agency setting

📌 Client Success Partner Mumbai (India)
🏢 Aptita
📍 India