Hiring Now International Voice Customer Support

Position: Senior Associate/ Customer Support Executive

Process: Banking & Operations / Insurance/Telecom

Experience: 6 months + experience in International BPO, Customer Support, or related process

Salary- 4.5- 6.5lpa

Qualification: Graduate / Undergraduate with relevant experience

Shift: Rotational / US / UK Shifts

Work Location: Koramangala/BTM Layout/Mahadevapura/Hebbal

Employment Type: Full-Time

Cab : 2 way cabs

Job Responsibilities

- Handle inbound and outbound calls from international customers.
- Provide professional and courteous customer support over the phone.
- Understand customer concerns and provide accurate resolutions.
- Handle customer queries related to products, services, orders, accounts, and complaints.
- Maintain excellent communication and customer service standards.
- Resolve issues within defined timelines while ensuring a positive customer experience.
- Document customer interactions accurately in CRM/ticketing systems.
- Follow process guidelines, quality standards, and compliance requirements.




- Escalate complex issues to the appropriate team when required.
- Achieve assigned KPIs such as AHT, CSAT, FCR, quality, and productivity.
- Demonstrate active listening, empathy, and strong problem-solving skills.
- Maintain professional communication with international customers.

Candidate Requirements

- Excellent spoken English and strong verbal communication skills.
- Comfortable handling international customers over voice calls.
- Good listening, comprehension, and problem-solving abilities.
- Customer-focused attitude with a professional approach.
- Willingness to work in rotational shifts, including night shifts.
- Prior experience in an international voice process is preferred.

Why Join Us?
- Market-competitive salary package.
- International customer exposure.
- Growth and career development opportunities.
- Supportive work environment.
- Employee benefits as per company policy.

Interested candidates share CV through WhatsApp Contact : Thashrifa - (phone hidden)

📌 INTL.BPO/ BANKING/INSURANCE/TELECOM/ SAL UPTO 4-6.5LPA/ 2 WAY CAB (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru