Job Role

- International BPO Executive

Customer Support

- Handle customer queries for the US banking process through voice and chat channels.

- Provide accurate and timely information regarding banking products, services, and customer concerns.

- Understand customer requirements and provide appropriate resolutions.

- Maintain a professional and customer-focused approach throughout every interaction.

- Escalate complex issues to the appropriate department when required.

Voice Process

- Handle inbound customer calls professionally.

- Communicate clearly and confidently with international customers.

- Understand customer concerns and provide suitable solutions.

- Maintain proper call-handling and service-quality standards.

Chat Process

- Handle customer queries through online chat.

- Provide accurate information using professional written English.

- Manage multiple customer conversations efficiently.

- Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling

- Deliver a high-quality customer experience.





- Maintain professional communication with customers.

- Follow company policies, procedures, and banking-process guidelines.

- Ensure customer concerns are resolved within the required timeframe.

Process Compliance

- Follow all applicable process and quality standards.

- Maintain confidentiality of customer and banking information.

- Accurately document customer interactions.

- Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills

- Fluent English communication is mandatory.

- Excellent verbal and written English skills.

- Strong listening and comprehension abilities.

- Professional customer-handling skills.

Customer Service Skills

- Good problem-solving ability.

- Strong customer-service orientation.

- Ability to handle difficult customer situations professionally.

- Ability to work in a target-driven and rapid-paced environment.

📌 International BPO Executive_Sector 62 (Noida)
🏢 JobTrade
📍 Noida