Employment Type: Full-Time
Key ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and other channels.
Resolve customer complaints and provide timely solutions.
Follow up with customers until issue closure.
Coordinate with Sales, Operations, Finance, and other teams.
Maintain customer records and update CRM/data regularly.
Escalate unresolved issues to the reporting manager.
Maintain qualified and positive customer relationships.
Prepare basic daily/weekly customer support reports.
Required SkillsGood verbal and written communication.
Solid customer-handling and problem-solving skills.
Good follow-up and coordination abilities.
Basic knowledge of MS Excel, Word, and Email.
Positive attitude and customer-focused approach.
QualificationGraduate in any discipline. Freshers with valuable communication skills can also apply.