The candidate will be responsible for handling customer/seller queries through chat and providing timely, accurate, and qualified resolutions.

Key Responsibilities
Handle customer and seller queries through the International Chat Process.
Provide effective support for e-commerce-related issues and concerns.
Understand customer requirements and deliver appropriate resolutions within defined timelines.
Maintain a high level of customer satisfaction and service quality.
Handle B2B customer interactions professionally.
Escalate complex issues to the concerned team whenever required.
Maintain accurate records of customer interactions and resolutions.
Adhere to company policies, quality standards, and process guidelines.

Candidate Requirements
Minimum 1+ year of experience in an International Voice, Chat, or B2B Process.




Excellent written and verbal communication skills in English.
Robust customer handling and problem-solving abilities.
Experience in customer support, international process, or e-commerce support will be preferred.
Ability to work in rotational shifts.
Graduate and Undergraduate candidates can apply.

Perks & Perks
Salary: Up to 35,000 CTC
Cab facility available
5.5 days working
Rotational shifts
Virtual interview process

Preferred Skills
International Customer Support
Chat Support
B2B Process
E-commerce Support
Customer Service
Customer Handling
Written Communication
Problem Solving

📌 Seller Support Executive Pune
🏢 M/S Lotus Group
📍 Pune