Department: Operations

Job Title: Floor Manager

Reporting To: Branch Manager / Operations Head / Management

Employment Type: Full time

Job Purpose

The Floor Manager is responsible for overseeing day-to-day operational activities, employee productivity, customer movement, process discipline and coordination between teams to ensure smooth branch operations.

Key Responsibilities
Manage daily floor activities and employee deployment.
Ensure employees report on time and follow assigned responsibilities.
Monitor Sales, Purchase, Customer Support and other operational activities on the floor.
Conduct morning briefings and communicate daily priorities.
Monitor employee productivity and achievement against assigned KPIs.
Track pending customer cases and ensure timely follow-up.
Coordinate customer movement between front desk, purchase, sales and accounts.
Ensure CRM and operational records are updated correctly.
Resolve floor-level operational issues before escalation.
Monitor customer experience and service quality.




Ensure employees follow company SOPs and communication standards.
Identify performance gaps and coordinate coaching/training.
Prepare daily operational reports for management.
Coordinate with HR regarding attendance, discipline and manpower requirements.
Escalate critical customer or operational issues to senior management.

Key Performance Indicators
Team productivity
Sales/purchase conversions
Customer turnaround time
Employee attendance and discipline
Pending cases
CRM compliance
Customer complaints
Daily target achievement
Operational accuracy

Candidate Requirements
Any Degree; MBA preferred for experienced candidates.
2–5 years of experience in operations, retail, sales or team management preferred.
Robust leadership ability.
Excellent communication and people-management skills.
Ability to work with KPIs and reports.
Robust problem-solving and coordination skills.
Comfortable managing multiple departments simultaneously.

📌 Floor Manager Chennai
🏢 Rate4gold
📍 Chennai