Job Title: Telecaller – Merchant Support

About the Role:

We are looking for a motivated Telecaller to support our merchant partners across the TOSS journey. In this role, you will assist merchants with onboarding, guide them through our payment and EMI services, and resolve their queries over the phone. This is a full time, office-based position with an attractive incentive structure that allows you to earn beyond your fixed salary based on performance.

Key Responsibilities:
Contact recent merchants and guide them through the onboarding process
Explain the TOSS payment and EMI offerings clearly and accurately
Address merchant queries in a skilled and helpful manner
Resolve issues on call or escalate them to the relevant team when required




Follow up with merchants to ensure timely resolution of their concerns
Maintain accurate records of all interactions

Eligibility Criteria:
12th pass or Graduate in any discipline
Strong communication skills in Hindi and English
A polite, clear, and confident telephone manner
Basic proficiency with computers and mobile applications
Freshers are welcome to apply; prior experience is an added advantage

Preferred Skills:
Previous experience in a call center, customer support, or telecalling role
Familiarity with payments, EMI, or merchant-facing services

📌 Telecaller Mumbai
🏢 Offer Studios Private
📍 Mumbai