Serve as the main liaison between clients and internal departments, including Sales, Delivery, Technical Support, and Project Management teams.
Coordinate client onboarding activities and ensure smooth implementation of technology solutions.
Monitor client requests, incidents, and service tickets, ensuring timely resolution and communication.
Track project milestones, deliverables, and service commitments.
Schedule and coordinate client meetings, status reviews, and follow-up actions.
Maintain accurate client records, contracts, service reports, and documentation.
Provide regular updates to clients regarding project progress, support tickets, and service enhancements.
Escalate critical issues to relevant stakeholders and follow through until closure.
Collect client feedback and collaborate with internal teams to improve service quality.
Prepare reports on customer satisfaction, service performance, and account activities.

Location - Intial WFOffice later 3 months Hybrid, Need to work in CST timings(US hrs).

📌 Client Service Coordinator Hyderabad (India)
🏢 Quadrant Technologies
📍 India