- Essential Functions

The key deliverables of the role will include but will not be restricted to the details below:

- Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below:

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- Bill review and release

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- Billing issue resolution

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- D&U; and Suspense reconciliation

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- Payment application

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- Refund processing

- Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
- Build excellent business relationship with customer groups, peers and seniors
- Able to work as a natural team-player in the business functions
- Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution
- Provide inputs on process and system to the team members
- Responds promptly and calmly to changing events and situations
- Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

Knowledge, Skills And Abilities

- College (Graduation in any stream)
- Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies




- Demonstrated ability to work in a team setting to improve the delivery of service to internal and external customers
- Demonstrated ability to manage stress
- Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs
- Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills
- High energy and resilience level
- Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Self-initiated, drive and zeal for continuous improvement
- Knowledge of the function, process and systems
- Basic knowledge of MS office applications (Excel, Word, PowerPoint)
- Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.

- Knowledge of Insurance principles in relation to the US Insurance industry
- NA

Working Relationships

- Team Leader/Assistant Manager/Unit Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the TL/AM/UM and monthly evaluation of performance.
- Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
- Trainers for the purpose of process training.
- Associates for handling day-to-day execution of transactions and process activities with respect to the process.
- External interactions are required via emails, chat and calls

📌 Insurance Associate (Noida)
🏢 MetLife
📍 Noida