Job Summary

We are currently seeking an Industry Consulting Snr. Consultant to join our team in Bangalore.

Job Details

- Role: Industry Consulting Snr. Consultant

- Experience: 8 to 15 years

- Location: Bangalore

- Mode of work: Remote (but when the client asks, the candidate should be able to come to the office)

- Interview process: Virtual call on Zoom

Responsibilities

- A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space. Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.

- Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.

- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.

- Manage escalations and incidents directing the team and updating stakeholders. Able to dive into resolve issues.

- Managing staff rotas schedules and vacation planning

- Strong and confident communicator

- Engage with Stakeholders to assess needs and provide monthly reporting

- Ensure team are following standard processes and monitoring performance.

- Providing mentorship and guidance to junior team members to ensure successful resolution of issues

- Continuously improve processes and systems to increase reliability and reduce risk.

- Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key Criteria

- Must have a proved record of team leadership in a support workplace.

- Must have working knowledge and experience with Java, Kubernetes and front end tech such as React

- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

- Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.

- AWS knowledge is an advantage.

- Must be presentable to clients and a clear,



empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.

- Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GitLab, Docker and Jenkins.

- Work experience on SDLC, LINUX system platforms.

- Good Knowledge of CVS, SVN, GIT, Maven, GitLab, Docker and Jenkins.

Role Requirements

- Production Support Incident Management

- Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.

- Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.

- Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.

- Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

- Application Support

- Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.

- Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.

- Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.

- Validate releases to minimize production risks and rollback scenarios.

- Infrastructure Automation

- Provide infrastructure and platform support across Linux-based environments.

- Automate repetitive operational tasks using Shell, Python/Java, or Perl scripting.

- Support configuration management and automation tools such as Chef, Puppet, Ansible.

- Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

- Monitoring, Performance Reliability

- Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.

- Continuously focus on performance tuning, scalability, and system optimization.

- Identify trends, defects, and system inefficiencies to drive proactive improvements.

- Database Systems Expertise

- Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.

- Support application servers and middleware such as Apache, Tomcat.

- Manage job scheduling and batch processing using tools like Autosys/CRON.

📌 Industry Consulting Snr. Consultant (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru