Role Summary The HRBP will partner closely with the contact centre business and manage HR interventions for a workforce of approximately 400–500 employees.

Role

- Be the People Anchor – Own the full HR journey for Sales, CRM, and Service teams. From onboarding to offboarding, you're the first call and the trusted voice.

- Smooth Operator – Handle inductions, transfers, IJPs, grievances, exits – all with zero chaos and max empathy.

- Performance Buff – Drive OKRs, PMS, and feedback systems that help teams actually grow.

- Culture Crafter – Own festivals, fun, and engagement on platforms like Basecamp. Energy? You bring it.

- Biz Partner in Crime – Work with team leads to align people goals with business wins.

- Managing service delivery, quality and overall customer experience

- Ownership of P&L; and key business/service success metrics





- Driving CSAT and customer service performance

- Managing and developing TLs and the overall service team

- Ensuring operational efficiency and achievement of business targets

Desired Profile of the Candidate

- 3–8 years as an HRBP (Sales/CRM experience = extra sparkle)

- MBA in HR

- Fluent in MS Office, OKRs, people data, and robust vibes

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Application Question(s)

- Current CTC?

- Expected CTC?

- Notice Period?

- Current Location?

- Have worked with financial services industry, contact centre environments, or large customer-support-led organisations?

- Total Years Of Experience?

Work Location: In person

📌 Human Resource Business Partner (Thane)
🏢 Pylon Management Consulting
📍 Thane