About Role:
The Spare Parts Advisor is the primary point of contact for customers, technicians, and internal teams seeking genuine spare parts and accessories. The role ensures accurate parts identification, timely availability, and qualified order fulfillment while protecting inventory accuracy, customer satisfaction, and aftersales revenue.

This position balances front-line customer service with disciplined inventory and systems work—translating technical requests into the right part, the right quantity, and the right delivery promise.

Key Responsibilities- Advise customers and workshop staff on correct spare parts, accessories, and related products using catalogs, VIN/serial data, and technical documentation.
- Receive, process, and track parts orders (counter, workshop, dealer, and online/phone channels) with accurate pricing, availability, and lead times.
- Identify parts using OEM catalogs, EPC systems, and cross-reference tools; resolve supersessions, kits, and alternate part numbers.
- Coordinate backorders, special orders, emergency shipments,



and inter-branch transfers to minimize vehicle downtime.
- Pick, pack, and issue parts to the workshop and customers; verify quantities, condition, and documentation before release.
- Maintain stock accuracy through disciplined receiving, put-away, cycle counts, and inventory adjustments in the ERP/DMS.
- Monitor slow-moving, obsolete, and critical-path inventory; escalate shortages and recommend reorder actions per policy.
- Process returns, warranties, cores, and credit notes in line with company and OEM procedures.
- Uphold warehouse standards: 5S/housekeeping, labeling, FIFO/FEFO where applicable, and safe handling of hazardous materials.
- Meet sales and service targets for parts revenue, fill rate, and customer satisfaction; promote genuine parts and value-added offers.
- Maintain clear communication with Service Advisors, Technicians, Logistics, and Suppliers on order status and ETA changes.
- Comply with

📌 Spare Parts Advisor (Gurugram)
🏢 Tesla
📍 Gurugram