About the Role

EXC Managed Services (“EXC MS”) is ElevenX Capital’s multi-service operating company, delivering:

FPO — Finance Process Outsourcing

ITO — Information Technology Outsourcing (for ElevenX portfolio copmanies)

RPO — Recruitment Process Outsourcing

LPO — Legal Process Outsourcing

MPO — Marketing Process Outsourcing

EXC MS is seeking a versatile, hands-on Chief Operating Officer to run day-to-day operations across IT Operations, Marketing, Website-Building Services, and Talent Acquisition — translating strategy into disciplined execution, owning P&L; performance, and building a scalable, multi-service organization.

The COO reports to the President of EXC Managed Services, who in turn reports into Xforce. This is a hands-on operating role for a leader who has run diversified service lines under one roof, is comfortable carrying a sales quota alongside operational duties, and can move fluidly between strategic planning and day-to-day delivery management.

Key Responsibilities

Operational Leadership & P&L; Ownership




- Own full P&L; accountability for EXC Managed Services, including budgeting, forecasting, margin management, and cost discipline across all service lines.
- Translate the President’s strategic priorities into executable operating plans, KPIs, and quarterly business reviews.
- Standardize processes, reporting, and governance across IT Operations, Marketing, Website-Building Services, and Talent Acquisition to ensure consistent quality and accountability.
- Identify shared-services and cross-sell opportunities across service lines (e.g., IT clients as website-build prospects, TA clients as marketing prospects).
- Represent EXC MS operating performance to the President and, as needed, to Xforce leadership.
- Other Duties as assigned.

IT Operations & Managed Services Delivery
- Oversee IT infrastructure, systems architecture, cybersecurity posture, and helpdesk/managed-services delivery for EXC MS clients.
- Ensure SLA adherence, uptime, and s

📌 Chief Operating Officer for Multi-Process BPO (Gurugram)
🏢 EXC Managed Services
📍 Gurugram