Job Category: FMS

Job Type: Full Time

Job Location: Mumbai

Description

Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware
Escalation handling
Desktop /Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business
knowledge Mentor and train other team members
Problem determination and resolution within SLA’s
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations




Ability to acquire; new skills & keep them updated
Work with Local & Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be valuable in client communication skills
Experience in the IT support desk tools will be added advantage

Qualification

A formal degree is not required; candidates may be degree-holders or self-taught.
Strong reading, writing, and communication skills are required.

Experience

3-4 years

Salary

As per industry standard

No Of Positions

01

Apply for this position

Full Name *

Email *

Phone *

Bio *

Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website. *

📌 Technical Support Engineer (Mumbai)
🏢 Sujata Computers
📍 Mumbai