Job Summary

This is a Work from Office profile.

We are looking to hire a team player who understands software development and wants to be a part of a successful startup.

Responsibilities

- End-to-End Client Onboarding: Successfully transition new clients onto HRStop by setting up their employee data, leave policies, and system configurations for a seamless start.
- Query Resolution Product Support: Act as the primary point to resolve daily client queries on "how to use" HRStop via support calls, emails, and chat.
- Driving Platform Adoption: Proactively monitor client usage and handhold users to ensure they are actively adopting all available HRStop modules.
- Client Training Webinars: Conduct regular product training sessions, live webinars, and interactive workshops for client HR teams and their employees.
- Product Change Communication: Own the communication of all new feature releases, system updates, and UI changes, ensuring clients understand and adapt to platform enhancements.
- Grievance Escalation Handling: Efficiently manage client complaints and coordinate closely with the product team to resolve complex technical issues.
- HR Process Payroll Assistance: Utilize foundational HR and payroll knowledge to help clients map their internal compliance, payroll structures, and HR workflows directly into HRStop.
- Product Documentation: Create and update user-friendly client resources, including FAQs, user manuals, and feature guides.

Interview Process
- Online Registration - Apply directly through our hiring platform. (Registration is via the hiring platform and job portal.)




- Online Assessment Cognitive Analytical Evaluation - Duration: ~50 minutes | Mode: Self-proctored, AI-evaluated. This assessment link is automatically sent once registration is completed.
- Online Assessment Workplace Awareness - Duration: ~25 minutes. Triggered automatically for candidates who qualify the first assessment.
- Online Assignment HR Practice Lab - Duration: ~2-3 hours (to be completed within a 2-day window). Sent to candidates who successfully complete both assessments.
- Telephonic / Video Discussion
- Video / In-person Interview - Includes a short written exercise, domain discussion, and HR interaction.

Significant Instructions
- All assessment and communication emails will be sent from the designated email address. Please whitelist this email ID and check your spam/junk folder if you don't see the mail in your inbox.
- Ensure a stable internet connection, a quiet environment, and access to a webcam for proctored assessments.
- Candidates are advised to complete all assessments within the given timelines to move forward in the selection process.

Skills Candidate Profile
- 0 2 years of experience in recruitment or HR operations
- Experience with any ATS or HRMS tools is an added advantage
- Strong communication skills in English and Hindi
- Excellent coordination and multitasking abilities
- Positive, proactive, and team-oriented attitude

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 HR Executive / HR Tech / HRMS Support (Noida)
🏢 Great Developers
📍 Noida