About The Company

LeadSquared is a leading AI-powered customer relationship management (CRM) and growth platform that integrates marketing, sales, service, onboarding, and operations into a unified system. Established in 2011 and headquartered in Bengaluru, India, LeadSquared has established itself as a trusted partner for over 2,000 enterprises across more than 40 countries. The company's innovative platform empowers organizations to accelerate their sales cycles, enhance customer engagement, and streamline operational workflows through intelligent automation and data-driven insights.

LeadSquared's commitment to technological excellence and customer-centric solutions has positioned it as a pioneer in the CRM industry, consistently delivering value to its global clientele.

About The Role

We are seeking a meticulous and proactive Senior Executive, HR Operations, to oversee and manage end-to-end human resources operations within LeadSquared. This role is pivotal in ensuring a seamless employee lifecycle experience, maintaining data integrity, ensuring statutory compliance, and supporting HR initiatives with precision and efficiency. The ideal candidate will possess strong ownership qualities, excellent stakeholder management skills, and hands-on experience with HRMS platforms and payroll processes.

This position offers an prospect to contribute significantly to our HR function by optimizing processes, enhancing employee experience, and supporting organizational growth.

Qualifications The ideal candidate will hold a bachelor’s degree in Human Resources, Business Administration, Commerce, or a related field. An MBA or PGDM specializing in Human Resources is preferred, adding strategic HR capabilities to the candidate’s profile.



Candidates should demonstrate prior experience of 3-4 years in HR operations, with a solid understanding of employee lifecycle management, payroll processing, and HRMS administration.

Proficiency in HR reporting tools such as Power BI and advanced MS Excel functions (including VLOOKUP, Pivot Tables, and basic reporting) is essential. Strong communication skills, stakeholder management abilities, and a high level of attention to detail are critical for success in this role.

Responsibilities

- Manage the complete employee lifecycle, including onboarding, confirmations, transfers, promotions, and separations, ensuring a smooth process at each stage.
- Maintain accurate and up-to-date employee records across HRMS platforms, ensuring data integrity and confidentiality.
- Coordinate payroll inputs, including new joiners, exits, attendance, leave records, incentives, reimbursements, and salary revisions, ensuring timely processing.
- Administer leave management, attendance tracking, shift scheduling, and employee documentation processes.
- Generate and issue HR letters such as appointment, confirmation, promotion, transfer, experience, and relieving letters as required.
- Address employee queries related to HR policies, payroll, attendance, benefits, and HRMS, ensuring resolution within defined SLAs.
- Support statutory compliance activities, audits,



and maintain audit-ready documentation to ensure adherence to legal standards.
- Coordinate employee benefit programs, including insurance, reimbursements, and vendor management, to enhance employee satisfaction.
- Manage end-to-end exit formalities, including Full & Final settlements, ensuring a smooth transition process.
- Prepare comprehensive HR reports, dashboards, and MIS for management review and decision-making.
- Identify opportunities for process improvements, automation, and efficiency enhancements within HR operations.
- Collaborate with HR Business Partners, Finance, IT, Admin, Legal, and external vendors to ensure seamless HR service delivery.

Benefits LeadSquared offers a competitive compensation package along with comprehensive benefits designed to support your professional growth and personal well-being. Employees enjoy health insurance coverage, performance-based incentives, and opportunities for continuous learning and development. The company fosters a collaborative work environment that encourages innovation, recognizes individual contributions, and provides a platform for career advancement. Additionally, LeadSquared promotes work-life balance through flexible work arrangements and wellness programs, ensuring a supportive and engaging workplace for all employees.

Equal Chance

LeadSquared is an equal opportunity employer committed to fostering an inclusive environment where diversity is valued. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other characteristic protected by law. We believe in providing equal employment opportunities and creating a workplace where every individual can thrive and contribute to our collective success.

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