Hotel Linen Operations Manager

Location: Yeshwantpur, Bengaluru

Employment Type: Full-Time

Work Mode: On-site + Regular Travel Across Hotel Sites

Experience: 3–5 Years

Education: Open to All Backgrounds

Reports To: Operations Manager

About the Role

We are looking for a hands-on Hotel Linen Operations Manager to take complete ownership of linen operations across multiple hotel accounts.

This is an on-ground operations role, not a desk-based coordination position. You will manage the complete linen cycle — hotel order → fresh linen dispatch → delivery → soiled linen collection → laundry → fresh linen receipt → reconciliation.

The role also involves managing the frontline team, coordinating with hotels and laundry partners, maintaining linen inventory, conducting audits, resolving operational issues, and ensuring timely service across all assigned hotel locations.

Key Responsibilities

Hotel & Customer Operations

Manage daily linen requirements, pickups, and deliveries across assigned hotels.

Act as the primary operational point of contact for hotel teams.

Resolve operational issues and ensure timely closure.

Maintain solid relationships with hotel staff and management.

Linen & Inventory Management

Track linen issued, received, dispatched, missing, and damaged.

Conduct physical linen audits and reconcile stock regularly.

Maintain accurate records on the operational platform.

Identify and resolve inventory discrepancies.





Laundry Operations

Coordinate movement of soiled linen to laundry and fresh linen back to hotels.

Verify quantities and quality at every stage.

Follow up on delays, shortages, damages, and quality issues.

Team Management

Manage, train, and monitor the on-ground operations team.

Allocate responsibilities and track KRAs/KPIs.

Ensure adherence to SOPs and service standards.

Reporting & Process

Prepare weekly/monthly operational and linen audit reports.

Document SOPs and operational processes.

- Identify recurring issues and implement process improvements.

Who Should Apply?

Candidates with 3–5 years of hands-on experience in hotel operations, warehouse/logistics, facility management, hospitality operations, or similar field operations, preferably with team-management and inventory-handling experience.

You should be comfortable managing multiple locations, frontline teams, physical inventory, customer interactions, operational technology, and regular field travel.

Who Should NOT Apply?

This role is not suitable for purely desk-based, administrative, sales, telecalling, customer-support, or individual-contributor profiles without hands-on operations experience.

If you are not comfortable travelling across hotel sites, managing frontline employees, handling physical inventory, and taking ownership of day-to-day operational problems, please do not apply.

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